Workers who want advice on the Infonavit Shared Responsibility program complain that after standing in long lines, the officials ask them to do the process in the App, this marks an error, and they are not attended to if they do not obtain an appointment in the aforementioned application.
Rosa Elba arrived in line at 6 in the morning, outside the Infonavit office in downtown Monterrey, to process the change of the Infonavit credit in Times Minimum Wage (VSM) to pesos, however, at noon she It was his turn, they told him that he had to obtain it through the Institute’s application, which he could not do because it marked an error, he told El Economista.
For this reason, she went to look for a public Internet where they printed all her information and she was concerned because she says that she obtained her credit in 2005 for 168,000 pesos, however, today she owes 347,000 pesos, and the monthly payment amounts to 2,546 pesos.
“I have paid for 18 years, in that time I have had two extensions, one of them when the company I worked for went to Torreón, in 2005 and I became unemployed and the second extension now that the pandemic occurred, I stayed again without a job and I can’t pay those 2,546 pesos a month,” said the worker.
Now she does not know what to do, because she only obtained this information via the Internet, with the help of the people who attend the cyber, but she does not know in which area of Infonavit they can give her legal advice.
In the Infonavit branch, there is a room for about 500 people, with about 20 officials serving the public. When they approach, they ask for the account number and password that only the beneficiary has.
When explaining Rosa Elba’s situation, the official replied that she must complete the process online and that if she does not know what to do, she must go to the general offices to be channeled.
